Free planning – a recipe for success or a thing of the past?

Free planning – a recipe for success or a thing of the past?
Kitchen planning is far more than just a sales pitch. It involves consultation, design and the development of bespoke solutions. Yet whilst professional planning services are routinely charged for in many sectors, they are usually provided free of charge in the kitchen retail trade. Is this still appropriate in today’s world? And how can a flat-rate planning fee become a sign of quality, appreciation and commercial success? These questions form the focus of Olga Kliewer’s talk.